FAQ
**Frequently Asked Questions (FAQs)**
Welcome to our FAQ page! Here, you'll find answers to some of the most commonly asked questions. If you don’t find what you’re looking for, feel free to reach out to us directly @deeshoeplug on Instagram.
---
### **1. How do I place an order?**
Placing an order with us is simple! Just follow these steps:
1. Browse our website and select the items you'd like to purchase.
2. Add your chosen items to your cart.
3. When you're ready, go to your cart and click "Checkout."
4. Provide your shipping information, and select your payment method.
5. Complete your purchase!
Once your order is successfully placed, you will receive an order confirmation email.
---
### **2. What payment methods do you accept?**
We accept a variety of payment methods to make your shopping experience as smooth as possible, including:
- Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
---
### **3. How long will it take for my order to arrive?**
Orders typically ship within 7-14 business days after payment is confirmed. Delivery times vary based on your location and shipping method:
Once your order ships, you'll receive a tracking number to keep an eye on your package.
---
### **4. Can I change or cancel my order after it’s been placed?**
Unfortunately, once an order is placed and processed, we are unable to make changes or cancel it. We recommend double-checking your order before submitting it to avoid any errors.
---
### **5. Do you offer international shipping?**
Yes! We offer international shipping to many countries. Shipping costs and delivery times will vary depending on your location. Please note that customers are responsible for any customs duties or taxes that may apply upon arrival.
---
### **6. How can I track my order?**
Once your order has been shipped, we’ll send you an email with tracking information. You can use the tracking number to check the status of your order on the carrier's website. Please allow 24-48 hours for the tracking information to be updated.
---
### **7. What should I do if my package is delayed or lost?**
While we strive to ensure timely delivery, sometimes delays or issues can occur. If your package is delayed or missing, we recommend contacting the carrier directly using the tracking information. If you still need assistance, please reach out to us, and we’ll do our best to help you resolve the issue.
---
### **8. What is your return policy?**
All sales are final. We do not accept returns or issue refunds, except in cases where products are defective or damaged upon arrival. For more details, please check our [Return and Refund Policy].
---
### **9. My item arrived damaged. What should I do?**
If your order arrives damaged, please contact us within **48 hours** of delivery with photos of the damaged item(s) and your order number. We’ll review your case and help resolve the issue as quickly as possible.
---
### **10. Do you offer gift cards?**
At the moment, we do not offer gift cards, but we are exploring this option for the future. Stay tuned!
---
### **11. How do I contact customer support?**
If you have any questions, concerns, or need assistance with an order, you can contact our customer support team at:
@DeeShoePlug on Insta
---
### **12. Can I modify my shipping address after placing an order?**
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at ZakosTear@gmail.com. We will do our best to make changes before the order is processed or shipped.
---
### **13. Do you offer free shipping?**
We currently offer **free shipping** on orders over.
---
### **14. Do you restock sold-out items?**
We try to keep our products in stock, but some items may sell out quickly. If an item is sold out, you can sign up to receive a notification when it’s back in stock. If we plan to restock an item, we will notify customers on the product page or through our newsletter.
---
### **15. How do I unsubscribe from your newsletter?**
If you wish to unsubscribe from our newsletter, you can do so by clicking the "unsubscribe" link at the bottom of any of our email newsletters. Alternatively, you can contact us at ZakosTear@gmail.com, and we’ll remove you from the list.
---
### **16. Can I apply a discount code after I’ve placed my order?**
Unfortunately, we cannot apply discount codes after an order has been placed. Please ensure you enter any promo codes during checkout to receive the discount.
---
### **17. How do I know if an item will fit me?**
We provide detailed sizing charts on most product pages to help you choose the correct size. Please refer to these charts before purchasing. If you have any questions about sizing, feel free to reach out to us!
---
Thank you for visiting our FAQs!
Welcome to our FAQ page! Here, you'll find answers to some of the most commonly asked questions. If you don’t find what you’re looking for, feel free to reach out to us directly @deeshoeplug on Instagram.
---
### **1. How do I place an order?**
Placing an order with us is simple! Just follow these steps:
1. Browse our website and select the items you'd like to purchase.
2. Add your chosen items to your cart.
3. When you're ready, go to your cart and click "Checkout."
4. Provide your shipping information, and select your payment method.
5. Complete your purchase!
Once your order is successfully placed, you will receive an order confirmation email.
---
### **2. What payment methods do you accept?**
We accept a variety of payment methods to make your shopping experience as smooth as possible, including:
- Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
---
### **3. How long will it take for my order to arrive?**
Orders typically ship within 7-14 business days after payment is confirmed. Delivery times vary based on your location and shipping method:
Once your order ships, you'll receive a tracking number to keep an eye on your package.
---
### **4. Can I change or cancel my order after it’s been placed?**
Unfortunately, once an order is placed and processed, we are unable to make changes or cancel it. We recommend double-checking your order before submitting it to avoid any errors.
---
### **5. Do you offer international shipping?**
Yes! We offer international shipping to many countries. Shipping costs and delivery times will vary depending on your location. Please note that customers are responsible for any customs duties or taxes that may apply upon arrival.
---
### **6. How can I track my order?**
Once your order has been shipped, we’ll send you an email with tracking information. You can use the tracking number to check the status of your order on the carrier's website. Please allow 24-48 hours for the tracking information to be updated.
---
### **7. What should I do if my package is delayed or lost?**
While we strive to ensure timely delivery, sometimes delays or issues can occur. If your package is delayed or missing, we recommend contacting the carrier directly using the tracking information. If you still need assistance, please reach out to us, and we’ll do our best to help you resolve the issue.
---
### **8. What is your return policy?**
All sales are final. We do not accept returns or issue refunds, except in cases where products are defective or damaged upon arrival. For more details, please check our [Return and Refund Policy].
---
### **9. My item arrived damaged. What should I do?**
If your order arrives damaged, please contact us within **48 hours** of delivery with photos of the damaged item(s) and your order number. We’ll review your case and help resolve the issue as quickly as possible.
---
### **10. Do you offer gift cards?**
At the moment, we do not offer gift cards, but we are exploring this option for the future. Stay tuned!
---
### **11. How do I contact customer support?**
If you have any questions, concerns, or need assistance with an order, you can contact our customer support team at:
@DeeShoePlug on Insta
---
### **12. Can I modify my shipping address after placing an order?**
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at ZakosTear@gmail.com. We will do our best to make changes before the order is processed or shipped.
---
### **13. Do you offer free shipping?**
We currently offer **free shipping** on orders over.
---
### **14. Do you restock sold-out items?**
We try to keep our products in stock, but some items may sell out quickly. If an item is sold out, you can sign up to receive a notification when it’s back in stock. If we plan to restock an item, we will notify customers on the product page or through our newsletter.
---
### **15. How do I unsubscribe from your newsletter?**
If you wish to unsubscribe from our newsletter, you can do so by clicking the "unsubscribe" link at the bottom of any of our email newsletters. Alternatively, you can contact us at ZakosTear@gmail.com, and we’ll remove you from the list.
---
### **16. Can I apply a discount code after I’ve placed my order?**
Unfortunately, we cannot apply discount codes after an order has been placed. Please ensure you enter any promo codes during checkout to receive the discount.
---
### **17. How do I know if an item will fit me?**
We provide detailed sizing charts on most product pages to help you choose the correct size. Please refer to these charts before purchasing. If you have any questions about sizing, feel free to reach out to us!
---
Thank you for visiting our FAQs!